Privacy Policy

Effective Date: 13 April 2025 — Last Updated: 13 April 2026

1. Introduction

Realestate-Namibia ("we", "us", "our") operates the website www.namibia-realestate.com and associated services (collectively, the "Platform"). We are a property data analytics and intelligence service provider based in the Republic of Namibia.

By accessing or using the Platform you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

2. About This Privacy Policy

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, use our applications, or access our products and services. We may update this policy from time to time and will notify you of material changes when you next access the Platform.

3. Third-Party Products and Services

This Privacy Policy does not cover third-party products, services, or websites linked from our Platform. We are not responsible for how those third parties process your personal information. Please review their respective privacy policies before submitting personal data to them.

4. How We Collect Personal Information

4.1 Information You Provide

You may give us personal information by:

• Registering an account on the Platform
• Completing forms, property contributions, or inspection requests
• Subscribing to our services or purchasing reports
• Corresponding with us via email, phone, or the Platform
• Participating in surveys, competitions, or promotions

Information collected may include: your name, surname, email address, phone number, company name, physical address, NEAB number, property details, and other registration information.

4.2 Information Collected Automatically

When you access the Platform, we may automatically collect:

• IP address, browser type and version, operating system
• Time zone settings and device information
• Pages visited, click patterns, page response times
• Referring URLs and browsing behaviour
• Location data (GPS coordinates) when using map-based features

4.3 Information from Public Sources

For our property-related products and services, we access, collect and derive certain information from publicly available sources, including but not limited to the Namibian Deeds Office (a public registry of immovable property ownership), municipal valuation rolls, and other government or public databases.

4.4 Information from Third Parties

We may receive information about you from business partners, property professionals, financial institutions, or other third parties in connection with the services we provide.

5. How We Use Your Information

We use collected information to:

• Provide, maintain and improve our products and services
• Process property reports, valuations, inspections and searches
• Process payments and manage your account
• Communicate with you about your account, services, and updates
• Develop new products and services for the Namibian property market
• Analyse usage patterns and improve the Platform experience
• Ensure platform security and prevent fraud
• Comply with legal obligations
• Send marketing communications (subject to your right to opt out)

6. POPIA Principles Acknowledgement

Although the Republic of Namibia has not yet enacted the Protection of Personal Information Act (POPIA) into law, we voluntarily adopt and apply POPIA principles as our benchmark for responsible data handling. Our processes are designed to comply with international best practices in data protection and any applicable Namibian laws governing personal information.

Each time you access or use personal information on our Platform, you acknowledge these principles. If you are a professional user processing personal information through our services, you act as the Responsible Party under these principles and must have a valid legal basis for receiving and processing such information, including but not limited to:

• Consent from the data subject(s)
• A contractual requirement for the data
• Fulfilment of a legal obligation
• Performance of a public duty
• Legitimate interest of the data subject, yourself, or a third party

7. Data Sharing and Partners

We may share your personal information with trusted partners who assist in providing our services, including commercial banks, insurance companies, estate agents, property valuers and legal professionals. All partners are required to process personal information in compliance with applicable data protection laws.

We will not sell your personal information to third parties for marketing purposes without your explicit consent.

8. Data Retention

We retain your information for as long as necessary to provide services, complete requested transactions, comply with legal obligations, maintain business records, resolve disputes, and prevent fraud. You may request deletion of your data at any time, subject to legal retention requirements.

9. Cookies

Our Platform uses cookies and similar technologies to personalise your experience, analyse traffic, and improve our services. You can manage cookie preferences through your browser settings. Continued use of the Platform constitutes consent to our use of cookies.

10. Your Rights

Under applicable data protection laws, you have the right to:

• Request confirmation of whether we hold your personal information
• Access your personal information held by us
• Request correction or deletion of inaccurate, irrelevant, or outdated information
• Object to the processing of your personal information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at admin@namibia-realestate.com.

11. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our Platform is not intended for use by persons under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

This Privacy Policy is governed by the laws of the Republic of Namibia.